To ensure a positive return experience, please kindly:

· Contact the Technical Support Department for an RMA #.

· Have available for the technician, the quantity and model of the products to be returned.

· Attach receipts to products to be considered under warranty.

· Pack products to be returned appropriately to prevent damage during shipment back to Life Alarm.

· Clearly mark the RMA# on the outside of the package and return to NSC:

Attn: (RMA number)

Life Alarm Canada

2688 River Dr.

Wardsville, Ontario, N0L 2N0

We will examine and diagnose your equipment thoroughly. If we find a manufacturer’s defect, we will repair or replace the defective part under warranty. However, if the equipment has been damaged by power surge, lightning, insects, or abuse, we will call you with a price quote on the cost of the repairs or replacement.

For warranty repair service, proof of purchase will be required. Regrettably, we cannot accept or process shipments sent to us without an assigned RMA# clearly marked on the outside of the box.